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Usability Questionnaires

User Interface Usability Evaluation with Web-Based Questionnaires
Last updated: 2009-07-15 by Gary Perlman (hcibib.org/perlman/ perlman@acm.org)

Acronym > Instrument > Reference > Institution > Example
QUIS > Questionnaire for User Interface Satisfaction > Chin et al, 1988 > Maryland >27 questions
PUEU > Perceived Usefulness and Ease of Use > Davis, 1989 > IBM > 12 questions
NAU > Nielsen's Attributes of Usability > Nielsen, 1993 > Bellcore > 5 attributes
NHE > Nielsen's Heuristic Evaluation > Nielsen, 1993 > Bellcore > 10 heuristics
CSUQ > Computer System Usability Questionnaire > Lewis, 1995 > IBM > 19 questions
ASQ > After Scenario Questionnaire > Lewis, 1995 > IBM > 3 questions
PHUE > Practical Heuristics for Usability Evaluation > Perlman, 1997 > OSU > 13 heuristics
PUTQ > Purdue Usability Testing Questionnaire > Lin et al, 1997 > Purdue > 100 questions
USE > USE Questionnaire > Lund, 2001 > Sapient > 30 questions

Questionnaires have long been used to evaluate user interfaces (Root & Draper, 1983). Questionnaires have also long been used in electronic form (Perlman, 1985). For a handful of questionnaires specifically designed to assess aspects of usability, the validity and/or reliability have been established, including some in the following table, some of which are discussed in Chapter 6 of Tullis & Albert, 2008.

There are other questionnaires, including instruments from the HFRG (Human Factors Research Group):
SUMI: Software Usability Measurement Inventory
MUMMS: Measurement of Usability of Multi Media Software
WAMMI: Website Analysis and Measurement Inventory
FAQ: Frequently Asked Questions about Questionnaires in Usability Engineering (compiled by Jurek Kirakowski)

NetRaker (netraker.com) once provided online usability evaluation, with a free trial version. Now there are many online survey services, most offering free simple surveys or trial periods:
SurveyMonkey
Zoomerang Survey
QuestionPro
Free Online Surveys
WebSurveyor
AdvancedSurvey
KeySurvey
Note: Although these instruments are online, many are copyrighted and some require a fee for non-educational use. See the references at the end of each form for more information.


Source: http://hcibib.org/perlman/question.html