Oct 8 - PHUE: Practical Heuristics for Usability Evaluation

Practical Heuristics for Usability Evaluation (PHUE)

Please rate the system using the heuristics.
Try to respond to all the items.
For items that are not applicable, use: NA

Likert scale:
1
2
3
4
5
6
7
NA


LEARNING

1. Help and Documentation
Design for use without documentation. Provide easy-to-use task-oriented help
2. Adopt the User's Viewpoint
Speak the user's language (avoid jargon). Make use of existing knowledge (familiar mental models).
3. Simple and Natural Dialogue
Avoid extraneous information, steps, actions. Information should be in a logical, natural order.
4. Design for Advancement
Provide shortcuts (quick keys, customization).


ADAPTING TO THE USER

5. Provide Maps and a Trail
Give the user a way to preview where to go, what will happen. Give the user a way to review / return-to previous contexts.
6. Show the User What is (Not) Possible
Provide affordances to indicate what can be done.
7. Intuitive Mappings
Design good response compatibility between controls/actions.
8. Minimize Memory Load
Remove the need to remember across dialogues. Provide multiple views for easy comparisons.
9. Consistency in the System and to Standards
Make sure the same term/action has one meaning. When there is no better way, conform to a standard.


FEEDBACK AND ERRORS

10. Feedback
Provide timely feedback about all processes, system status.
11. Prevent Errors
Make it difficult to make errors.
12. Error Messages
Diagnose the source and cause of a problem and suggest a solution.
13. Clearly Marked Exits and Error Recovery
Make sure the user can get out of an undesirable state easily. Design assuming that people will make errors and need to recover previous states.

List the most negative aspect(s):
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List the most positive aspect(s):
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4 .....................................................
5 .....................................................


Practical Heuristics for Usability Evaluation
Based on: Perlman, G. (1997) . Based in part on Nielsen's 1993 Heuristics and Norman's 1990 Principles.

Source: http://hcibib.org/perlman/question.cgi?form=PHUE