Oct 8 - QUIS: QUestionnaire for Interaction Satisfaction

Questionnaire for User Interface Satisfaction

Please rate your satisfaction with the system.
Try to respond to all the items.
For items that are not applicable, use: NA

Likert Scale:
0
1
2
3
4
5
6
7
8
9
NA

OVERALL REACTION TO THE SOFTWARE
1. .......... > terrible > wonderful
2. .......... > difficult > easy
3. ........... > frustrating > satisfying
4. ........... > inadequate power > adequate power
5. ........... > dull > stimulating
6. ........... > rigid > flexible

SCREEN
7. Reading characters on the screen > hard > easy
8. Highlighting simplifies task > not at all > very much
9. Organization of information > confusing > very clear
10. Sequence of screens > confusing > very clear

TERMINOLOGY AND SYSTEM INFORMATION
11. Use of terms throughout system > inconsistent > consistent
12. Terminology related to task > never > always
13. Position of messages on screen > inconsistent > consistent
14. Prompts for input > confusing > clear
15. Computer informs about its progress > never > always
16. Error messages > unhelpful > helpful

LEARNING
17. Learning to operate the system > difficult > easy
18. Exploring new features by trial and error > difficult > easy
19. Remembering names and use of commands > difficult > easy
20. Performing tasks is straightforward > never > always
21. Help messages on the screen > unhelpful > helpful
22. Supplemental reference materials > confusing > clear

SYSTEM CAPABILITIES
23. System speed > too slow > fast enough
24. System reliability > unreliable > reliable
25. System tends to be > noisy > quiet
26. Correcting your mistakes > difficult > easy
27. Designed for all levels of users > never > always

List the most negative aspect(s):
1 ....................................................
2 ....................................................
3 ....................................................

List the most positive aspect(s):
1 ....................................................
2 ....................................................
3 ....................................................


Questionnaire for User Interface Satisfaction
Based on: Chin, J.P., Diehl, V.A., Norman, K.L. (1988) Development of an Instrument Measuring User Satisfaction of the Human-Computer Interface. ACM CHI'88 Proceedings, 213-218. ©1988 ACM. [Abstract] Copying without fee is permitted provided that the copies are not made or distributed for direct commercial advantage, and credit to the source is given. ©1986-1998 University of Maryland.

Source: http://hcibib.org/perlman/question.cgi?form=QUIS