20100930 - Womble, E-Learning:...Learner Satisfaction, Self-Efficacy, Usefulness

E-learning: The relationship among learner satisfaction, self-efficacy, and usefulness by Womble, Joy Chastity, Ph.D., Alliant International University, San Diego, 2007 , 132 pages; AAT 3298903 My Interest: 1) E-Learning. 2) Reliability and Validity. 3) Usefulness. 4) Learner Satisfaaction. Action: To read the Dissertation in future. The problem. The year 2000 marked a new era of growth for online learning (American Society for Training & Development, 2002). Implementing e-learning is common practice in public and private sectors (Zimmerman, 2001). Training mandates are central among the factors fueling this upsurge (Tucker, 2005). Although an increasing number of organizations are developing e-learning strategies to address their training needs, exploring online learning theoretically and identifying key factors that will enhance its effectiveness is necessary. While previous research studies have examined student satisfaction in a distance-learning environment, this topic has not been given adequate attention (Biner, Dean & Mellinger, 1994). Despite the growing convergent research threads on e-learning (Davis, 1989; Malhotra & Galletta, 1999; Wang, 2003), few have strong theoretical foundations (Salas & Cannon-Bowers, 2001). Social learning theory and attitude-behavior theory can aid in developing guidelines for creating elearning training. The present research measured the relationships among learner satisfaction, self-efficacy, and usefulness within an elearning context. Method. The sample consisted of 440 government agency employees in the Southwestern United States. Participants completed mandatory elearning courses in Training and Development's learning management system. They were asked to complete a demographics survey and three scales, Mungania's (2004) E-learning Self-Efficacy Scale, Davis' (1993) Perceived Usefulness Scale, and Wang's (2003) Electronic Learner Satisfaction Instrument. These were used to measure the relationships among employees' perceptions of self-efficacy, usefulness, and satisfaction of e-learning. LITERATURE REVIEW E-Learning in Organizations Satisfaction: An Indication of E-Learning Success Self-Efficacy Self-Efficacy and Performance E-Learning Self-Efficacy Computer Self-Efficacy Internet Self-Efficacy Usefulness Usefulness and Technology Use and Acceptance E-Learning Satisfaction, Self-Efficacy, and Usefulness Research Questions and Hypotheses Definition of Jey Terms CHAPTER II: METHODS …… Instrumentation E-Learning Self Efficacy Scale Reliability and Validity Internet Self-Efficacy Scale Reliability and Validity Computer User Self-Efficacy Scale Reliability and Validity Perceived Usefulness Scale Reliability and Validity E-Learner Satisfaction Scale Reliability and Validity ………