Nielsen's Heuristic Evaluation
Based on: Nielsen, J. (1993) Usability Engineering. Academic Press. Chapter 5, p. 115.
Please evaluate the system according to Nielsen's usability heuristics.
Try to respond to all the items.
For items that are not applicable, use: NA
Likert scale:
1 = bad
2
3
4
5
6
7 = good
NA
1. Simple and Natural Dialogue
2. Speak the Users' Language
3. Minimize User Memory Load
4. Consistency
5. Feedback
6. Clearly Marked Exits
7. Shortcuts
8. Good Error Messages
9. Prevent Errors
10. Help and Documentation
Nielsen's Heuristic Evaluation
Based on: Nielsen, J. (1993) Usability Engineering. Academic Press. Chapter 5, p. 115.
Source: http://hcibib.org/perlman/question.cgi?form=NHE
Showing posts with label Perlman. Show all posts
Showing posts with label Perlman. Show all posts
Friday, October 9, 2009
Oct 9 - Usability Questionnaire: Nielsen's Attributes of Usability
Nielsen's Attributes of Usability
.
Please rate the system according to Nielsen's attributes of usability.
Try to respond to all the items.
For items that are not applicable, use: NA
Likert scale:
1
2
3
4
5
6
7
NA
1. Learnability
2. Efficiency
3. Memorability
4. Errors (Accuracy)
5. Subjective Satisfaction
Nielsen's Attributes of Usability
Based on: Nielsen, J. (1993) Usability Engineering. Academic Press. Chapter 2.2, p. 26.
Source: http://hcibib.org/perlman/question.cgi?form=NAU
.
Please rate the system according to Nielsen's attributes of usability.
Try to respond to all the items.
For items that are not applicable, use: NA
Likert scale:
1
2
3
4
5
6
7
NA
1. Learnability
2. Efficiency
3. Memorability
4. Errors (Accuracy)
5. Subjective Satisfaction
Nielsen's Attributes of Usability
Based on: Nielsen, J. (1993) Usability Engineering. Academic Press. Chapter 2.2, p. 26.
Source: http://hcibib.org/perlman/question.cgi?form=NAU
Thursday, October 8, 2009
Oct 8 - USE Questionnaire - Questionnaire for User Interface Satisfaction
Questionnaire for User Interface Satisfaction (USE Questionnaire)
Please rate your agreement with these statements.
Try to respond to all the items.
For items that are not applicable, use: NA
Likert scale:
1 = strongly disagree
2
3
4
5
6
7 = strongly agree
NA
USEFULNESS
1. It helps me be more effective.
2. It helps me be more productive.
3. It is useful.
4. It gives me more control over the activities in my life.
5. It makes the things I want to accomplish easier to get done.
6. It saves me time when I use it.
7. It meets my needs.
8. It does everything I would expect it to do.
EASE OF USE
9. It is easy to use.
10. It is simple to use.
11. It is user friendly.
12. It requires the fewest steps possible to accomplish what I want to do with it.
13. It is flexible.
14. Using it is effortless.
15. I can use it without written instructions.
16. I don't notice any inconsistencies as I use it.
17. Both occasional and regular users would like it.
18. I can recover from mistakes quickly and easily.
19. I can use it successfully every time.
EASE OF LEARNING
20. I learned to use it quickly.
21. I easily remember how to use it.
22. It is easy to learn to use it.
23. I quickly became skillful with it.
SATISFACTION
24. I am satisfied with it.
25. I would recommend it to a friend.
26. It is fun to use.
27. It works the way I want it to work.
28. It is wonderful.
29. I feel I need to have it.
30. It is pleasant to use.
List the most negative aspect(s):
1 ......................................................
2 ......................................................
3 ......................................................
List the most positive aspect(s):
1 ......................................................
2 ......................................................
3 ......................................................
Questionnaire for User Interface Satisfaction
Based on: Lund, A.M. (2001) Measuring Usability with the USE Questionnaire. STC Usability SIG Newsletter, 8:2. [Abstract]
Source: http://hcibib.org/perlman/question.cgi?form=USE
Please rate your agreement with these statements.
Try to respond to all the items.
For items that are not applicable, use: NA
Likert scale:
1 = strongly disagree
2
3
4
5
6
7 = strongly agree
NA
USEFULNESS
1. It helps me be more effective.
2. It helps me be more productive.
3. It is useful.
4. It gives me more control over the activities in my life.
5. It makes the things I want to accomplish easier to get done.
6. It saves me time when I use it.
7. It meets my needs.
8. It does everything I would expect it to do.
EASE OF USE
9. It is easy to use.
10. It is simple to use.
11. It is user friendly.
12. It requires the fewest steps possible to accomplish what I want to do with it.
13. It is flexible.
14. Using it is effortless.
15. I can use it without written instructions.
16. I don't notice any inconsistencies as I use it.
17. Both occasional and regular users would like it.
18. I can recover from mistakes quickly and easily.
19. I can use it successfully every time.
EASE OF LEARNING
20. I learned to use it quickly.
21. I easily remember how to use it.
22. It is easy to learn to use it.
23. I quickly became skillful with it.
SATISFACTION
24. I am satisfied with it.
25. I would recommend it to a friend.
26. It is fun to use.
27. It works the way I want it to work.
28. It is wonderful.
29. I feel I need to have it.
30. It is pleasant to use.
List the most negative aspect(s):
1 ......................................................
2 ......................................................
3 ......................................................
List the most positive aspect(s):
1 ......................................................
2 ......................................................
3 ......................................................
Questionnaire for User Interface Satisfaction
Based on: Lund, A.M. (2001) Measuring Usability with the USE Questionnaire. STC Usability SIG Newsletter, 8:2. [Abstract]
Source: http://hcibib.org/perlman/question.cgi?form=USE
Oct 8 - PHUE: Practical Heuristics for Usability Evaluation
Practical Heuristics for Usability Evaluation (PHUE)
Please rate the system using the heuristics.
Try to respond to all the items.
For items that are not applicable, use: NA
Likert scale:
1
2
3
4
5
6
7
NA
LEARNING
1. Help and Documentation
Design for use without documentation. Provide easy-to-use task-oriented help
2. Adopt the User's Viewpoint
Speak the user's language (avoid jargon). Make use of existing knowledge (familiar mental models).
3. Simple and Natural Dialogue
Avoid extraneous information, steps, actions. Information should be in a logical, natural order.
4. Design for Advancement
Provide shortcuts (quick keys, customization).
ADAPTING TO THE USER
5. Provide Maps and a Trail
Give the user a way to preview where to go, what will happen. Give the user a way to review / return-to previous contexts.
6. Show the User What is (Not) Possible
Provide affordances to indicate what can be done.
7. Intuitive Mappings
Design good response compatibility between controls/actions.
8. Minimize Memory Load
Remove the need to remember across dialogues. Provide multiple views for easy comparisons.
9. Consistency in the System and to Standards
Make sure the same term/action has one meaning. When there is no better way, conform to a standard.
FEEDBACK AND ERRORS
10. Feedback
Provide timely feedback about all processes, system status.
11. Prevent Errors
Make it difficult to make errors.
12. Error Messages
Diagnose the source and cause of a problem and suggest a solution.
13. Clearly Marked Exits and Error Recovery
Make sure the user can get out of an undesirable state easily. Design assuming that people will make errors and need to recover previous states.
List the most negative aspect(s):
1 .....................................................
2 .....................................................
3 .....................................................
4 .....................................................
5 .....................................................
List the most positive aspect(s):
1 .....................................................
2 .....................................................
3 .....................................................
4 .....................................................
5 .....................................................
Practical Heuristics for Usability Evaluation
Based on: Perlman, G. (1997) . Based in part on Nielsen's 1993 Heuristics and Norman's 1990 Principles.
Source: http://hcibib.org/perlman/question.cgi?form=PHUE
Please rate the system using the heuristics.
Try to respond to all the items.
For items that are not applicable, use: NA
Likert scale:
1
2
3
4
5
6
7
NA
LEARNING
1. Help and Documentation
Design for use without documentation. Provide easy-to-use task-oriented help
2. Adopt the User's Viewpoint
Speak the user's language (avoid jargon). Make use of existing knowledge (familiar mental models).
3. Simple and Natural Dialogue
Avoid extraneous information, steps, actions. Information should be in a logical, natural order.
4. Design for Advancement
Provide shortcuts (quick keys, customization).
ADAPTING TO THE USER
5. Provide Maps and a Trail
Give the user a way to preview where to go, what will happen. Give the user a way to review / return-to previous contexts.
6. Show the User What is (Not) Possible
Provide affordances to indicate what can be done.
7. Intuitive Mappings
Design good response compatibility between controls/actions.
8. Minimize Memory Load
Remove the need to remember across dialogues. Provide multiple views for easy comparisons.
9. Consistency in the System and to Standards
Make sure the same term/action has one meaning. When there is no better way, conform to a standard.
FEEDBACK AND ERRORS
10. Feedback
Provide timely feedback about all processes, system status.
11. Prevent Errors
Make it difficult to make errors.
12. Error Messages
Diagnose the source and cause of a problem and suggest a solution.
13. Clearly Marked Exits and Error Recovery
Make sure the user can get out of an undesirable state easily. Design assuming that people will make errors and need to recover previous states.
List the most negative aspect(s):
1 .....................................................
2 .....................................................
3 .....................................................
4 .....................................................
5 .....................................................
List the most positive aspect(s):
1 .....................................................
2 .....................................................
3 .....................................................
4 .....................................................
5 .....................................................
Practical Heuristics for Usability Evaluation
Based on: Perlman, G. (1997) . Based in part on Nielsen's 1993 Heuristics and Norman's 1990 Principles.
Source: http://hcibib.org/perlman/question.cgi?form=PHUE
Oct 8 - ASQ: After-Scenario Questionnaire
After-Scenario Questionnaire
Please rate the usability of the system for the previous scenario.
Try to respond to all the items.
For items that are not applicable, use: NA
Likert scale:
1 = strongly disagree
2
3
4
5
6
7 = strongly agree
NA
1. Overall, I am satisfied with the ease of completing the tasks in this scenario
2. Overall, I am satisfied with the amount of time it took to complete the tasks in this scenario
3. Overall, I am satisfied with the support information (online-line help, messages, documentation) when completing the tasks
My comments: ASQ questionnaire has only 3 questions/criteria.
After-Scenario Questionnaire
Based on: Lewis, J. R. (1995) IBM Computer Usability Satisfaction Questionnaires: Psychometric Evaluation and Instructions for Use. International Journal of Human-Computer Interaction, 7:1, 57-78. Abstract
Source: http://hcibib.org/perlman/question.cgi?form=ASQ
Please rate the usability of the system for the previous scenario.
Try to respond to all the items.
For items that are not applicable, use: NA
Likert scale:
1 = strongly disagree
2
3
4
5
6
7 = strongly agree
NA
1. Overall, I am satisfied with the ease of completing the tasks in this scenario
2. Overall, I am satisfied with the amount of time it took to complete the tasks in this scenario
3. Overall, I am satisfied with the support information (online-line help, messages, documentation) when completing the tasks
My comments: ASQ questionnaire has only 3 questions/criteria.
After-Scenario Questionnaire
Based on: Lewis, J. R. (1995) IBM Computer Usability Satisfaction Questionnaires: Psychometric Evaluation and Instructions for Use. International Journal of Human-Computer Interaction, 7:1, 57-78. Abstract
Source: http://hcibib.org/perlman/question.cgi?form=ASQ
Oct 8 - PUEU: Perceived Usefulness and Ease of Use
Perceived Usefulness and Ease of Use (PUEU)
Please rate the usefulness and ease of use of the system.
Try to respond to all the items.
For items that are not applicable, use: NA
Likert scale:
1 = unlikely
2
3
4
5
6
7 = likely
NA
PERCEIVED USEFULNESS
1. Using the system in my job would enable me to accomplish tasks more quickly
2. Using the system would improve my job performance
3. Using the system in my job would increase my productity
4. Using the system would enhance my effectiveness on the job
5. Using the system would make it easier to do my job
6. I would find the system useful in my job
PERCEIVED EASE OF USE
7. Learning to operate the system would be easy for me
8. I would find it easy to get the system to do what I want it to do
9. My interaction with the system would be clear and understandable
10. I would find the system to be flexible to interact with
11. It would be easy for me to become skillful at using the system
12. I would find the system easy to use
List the most negative aspect(s):
1 .....................................................
2 .....................................................
3 .....................................................
List the most positive aspect(s):
1 ....................................................
2 ....................................................
3 ....................................................
Perceived Usefulness and Ease of Use
Based on: Davis, F. D. (1989) Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13:3, 319-340
Source: http://hcibib.org/perlman/question.cgi?form=PUEU
Please rate the usefulness and ease of use of the system.
Try to respond to all the items.
For items that are not applicable, use: NA
Likert scale:
1 = unlikely
2
3
4
5
6
7 = likely
NA
PERCEIVED USEFULNESS
1. Using the system in my job would enable me to accomplish tasks more quickly
2. Using the system would improve my job performance
3. Using the system in my job would increase my productity
4. Using the system would enhance my effectiveness on the job
5. Using the system would make it easier to do my job
6. I would find the system useful in my job
PERCEIVED EASE OF USE
7. Learning to operate the system would be easy for me
8. I would find it easy to get the system to do what I want it to do
9. My interaction with the system would be clear and understandable
10. I would find the system to be flexible to interact with
11. It would be easy for me to become skillful at using the system
12. I would find the system easy to use
List the most negative aspect(s):
1 .....................................................
2 .....................................................
3 .....................................................
List the most positive aspect(s):
1 ....................................................
2 ....................................................
3 ....................................................
Perceived Usefulness and Ease of Use
Based on: Davis, F. D. (1989) Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13:3, 319-340
Source: http://hcibib.org/perlman/question.cgi?form=PUEU
Oct 8 - QUIS: QUestionnaire for Interaction Satisfaction
Questionnaire for User Interface Satisfaction
Please rate your satisfaction with the system.
Try to respond to all the items.
For items that are not applicable, use: NA
Likert Scale:
0
1
2
3
4
5
6
7
8
9
NA
OVERALL REACTION TO THE SOFTWARE
1. .......... > terrible > wonderful
2. .......... > difficult > easy
3. ........... > frustrating > satisfying
4. ........... > inadequate power > adequate power
5. ........... > dull > stimulating
6. ........... > rigid > flexible
SCREEN
7. Reading characters on the screen > hard > easy
8. Highlighting simplifies task > not at all > very much
9. Organization of information > confusing > very clear
10. Sequence of screens > confusing > very clear
TERMINOLOGY AND SYSTEM INFORMATION
11. Use of terms throughout system > inconsistent > consistent
12. Terminology related to task > never > always
13. Position of messages on screen > inconsistent > consistent
14. Prompts for input > confusing > clear
15. Computer informs about its progress > never > always
16. Error messages > unhelpful > helpful
LEARNING
17. Learning to operate the system > difficult > easy
18. Exploring new features by trial and error > difficult > easy
19. Remembering names and use of commands > difficult > easy
20. Performing tasks is straightforward > never > always
21. Help messages on the screen > unhelpful > helpful
22. Supplemental reference materials > confusing > clear
SYSTEM CAPABILITIES
23. System speed > too slow > fast enough
24. System reliability > unreliable > reliable
25. System tends to be > noisy > quiet
26. Correcting your mistakes > difficult > easy
27. Designed for all levels of users > never > always
List the most negative aspect(s):
1 ....................................................
2 ....................................................
3 ....................................................
List the most positive aspect(s):
1 ....................................................
2 ....................................................
3 ....................................................
Questionnaire for User Interface Satisfaction
Based on: Chin, J.P., Diehl, V.A., Norman, K.L. (1988) Development of an Instrument Measuring User Satisfaction of the Human-Computer Interface. ACM CHI'88 Proceedings, 213-218. ©1988 ACM. [Abstract] Copying without fee is permitted provided that the copies are not made or distributed for direct commercial advantage, and credit to the source is given. ©1986-1998 University of Maryland.
Source: http://hcibib.org/perlman/question.cgi?form=QUIS
Please rate your satisfaction with the system.
Try to respond to all the items.
For items that are not applicable, use: NA
Likert Scale:
0
1
2
3
4
5
6
7
8
9
NA
OVERALL REACTION TO THE SOFTWARE
1. .......... > terrible > wonderful
2. .......... > difficult > easy
3. ........... > frustrating > satisfying
4. ........... > inadequate power > adequate power
5. ........... > dull > stimulating
6. ........... > rigid > flexible
SCREEN
7. Reading characters on the screen > hard > easy
8. Highlighting simplifies task > not at all > very much
9. Organization of information > confusing > very clear
10. Sequence of screens > confusing > very clear
TERMINOLOGY AND SYSTEM INFORMATION
11. Use of terms throughout system > inconsistent > consistent
12. Terminology related to task > never > always
13. Position of messages on screen > inconsistent > consistent
14. Prompts for input > confusing > clear
15. Computer informs about its progress > never > always
16. Error messages > unhelpful > helpful
LEARNING
17. Learning to operate the system > difficult > easy
18. Exploring new features by trial and error > difficult > easy
19. Remembering names and use of commands > difficult > easy
20. Performing tasks is straightforward > never > always
21. Help messages on the screen > unhelpful > helpful
22. Supplemental reference materials > confusing > clear
SYSTEM CAPABILITIES
23. System speed > too slow > fast enough
24. System reliability > unreliable > reliable
25. System tends to be > noisy > quiet
26. Correcting your mistakes > difficult > easy
27. Designed for all levels of users > never > always
List the most negative aspect(s):
1 ....................................................
2 ....................................................
3 ....................................................
List the most positive aspect(s):
1 ....................................................
2 ....................................................
3 ....................................................
Questionnaire for User Interface Satisfaction
Based on: Chin, J.P., Diehl, V.A., Norman, K.L. (1988) Development of an Instrument Measuring User Satisfaction of the Human-Computer Interface. ACM CHI'88 Proceedings, 213-218. ©1988 ACM. [Abstract] Copying without fee is permitted provided that the copies are not made or distributed for direct commercial advantage, and credit to the source is given. ©1986-1998 University of Maryland.
Source: http://hcibib.org/perlman/question.cgi?form=QUIS
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